Refund policy

At DarulKanz.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return & Refund Timeline

  • You may return a product or request a refund within 7 days of receiving your order.
  • Requests made after 7 days will not be eligible.

2. Eligibility for Returns

To qualify for a return or refund:

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (invoice or order confirmation) must be provided.
  • Perishable or opened food products cannot be returned due to health and safety reasons, unless the item was damaged or incorrect at delivery.

3. Damaged or Wrong Products

  • If you receive a damaged, defective, or wrong item, please contact us immediately with photos or proof of the issue.
  • We will arrange a replacement or full refund at no extra cost.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days to your original payment method (or via bank transfer for Cash on Delivery orders).

5. Return Shipping

  • Customers may be responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
  • In case of our error, return shipping will be covered by DarulKanz.com.

6. How to Request a Return or Refund

To initiate a return or refund, please contact us at:
πŸ“§ eshop@darulkanz.com
πŸ“ž +92 321 7333313

Our support team will guide you through the process.

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